Terms & Conditions

1. About Ever After Picnics

Ever After Picnics provides luxury picnic and proposal experiences across Brisbane, Australia. Our services may include picnic styling, setup, pack-down, hire items, decorative styling, optional food hampers, non-alcoholic beverages and personalised add-ons.

We do not provide alcohol. Any alcohol brought by customers is the customer’s responsibility and must comply with all applicable laws, council rules and location restrictions.

2. Enquiries and booking confirmation

Submitting an enquiry through our website, email, social media or any other contact method does not automatically confirm a booking.

A booking is only confirmed when:

• we confirm availability in writing;
• you provide all required booking details;
• you agree to the relevant booking terms, policies and customer responsibilities; and
• the required deposit, package payment, bond or invoice amount has been received by us.

We reserve the right to decline a booking request where the requested date, time, location, setup style, guest number, weather conditions, food requirements or event circumstances are unsuitable, unsafe, unavailable or outside the scope of our services.

3. Booking details and customer information

You are responsible for providing accurate and complete booking information, including your name, contact details, event date, preferred time, location, guest numbers, allergies, dietary requirements, access instructions, surprise details and any special requests.

We are not responsible for delays, changes, food issues, access issues, styling limitations or service interruptions caused by incorrect, incomplete or late information provided by you.

If your booking is a surprise, proposal or time-sensitive event, you must provide all relevant timing and access details clearly before your booking is confirmed.

4. Prices, payments and deposits

Prices are listed in Australian dollars and may vary depending on the package, location, add-ons, guest numbers, setup requirements, custom styling and supplier costs.

Unless otherwise agreed in writing, your booking may require one or more of the following:

• a booking deposit to secure the date and time;
• full or partial package payment before the event;
• payment for food, beverage or styling add-ons;
• a refundable security bond for hire items; and
• any additional quoted fees for travel, permits, custom styling or special requests.

Your booking is not confirmed until the required payment has been received. If payment is not received by the due date, we may release the date and time to another customer.

5. Package inclusions and styling variations

Package inclusions will be described on the relevant package page, enquiry response, invoice or booking agreement.

Images on our website, social media or marketing materials are used to show the style, mood and quality of our work. Actual setups may vary depending on location, weather, ground conditions, season, availability of items, selected theme, add-ons and safety considerations.

We may substitute styling items, florals, decor, cushions, rugs, candles, tableware, food items or other inclusions with similar items where required due to availability, supplier changes, safety, weather or practical setup conditions.

6. Picnic duration, late arrival and pack-down

Standard picnic durations are stated on the relevant package page or booking confirmation. For example, some packages may include up to 3 hours of picnic time.

Your booking time begins at the confirmed start time, even if you or your guests arrive late. Late arrival does not automatically extend the booking duration.

If a later pack-down is requested, this must be approved by us in writing and may incur additional fees. We may refuse an extension where it affects another booking, staff availability, daylight, safety, location rules or weather conditions.

7. Cancellations, refunds and rescheduling

Customer cancellations and rescheduling requests must be made in writing by email or another written method accepted by us.

Deposits may be non-refundable where they cover date reservation, planning, administration, supplier coordination, preparation and loss of opportunity to accept another booking. However, nothing in these Terms limits any rights you may have under Australian Consumer Law.

Food, beverage, florals, personalised items, custom styling, printed items and supplier-ordered add-ons may be non-refundable once ordered, prepared or committed with a supplier.

If we need to cancel your booking for reasons within our control and we cannot provide the agreed service, we will offer a reasonable remedy, which may include rescheduling, credit or a refund, depending on the circumstances and your rights under law.

8. Weather and outdoor conditions

Outdoor picnics are weather-dependent. We monitor weather conditions and may recommend or require changes where conditions are unsafe, unsuitable or likely to damage hire items.

Unsafe or unsuitable weather may include heavy rain, storms, lightning, strong wind, flooding, extreme heat, unsafe ground conditions, council warnings or any conditions that make setup, attendance or pack-down unsafe.

Where possible, we may offer a reschedule date, indoor backup option, sheltered location or modified setup. Rescheduling is subject to availability.

Customers are strongly encouraged to provide a suitable indoor or sheltered backup location. If no suitable backup location is available, your booking may need to be rescheduled in accordance with our Weather Policy.

We reserve the right to refuse or stop a setup where weather conditions create a safety risk or an unreasonable risk of damage to our items.

9. Food, beverages, dietary requirements and allergies

Where food or non-alcoholic beverages are provided, customers must disclose all allergies, intolerances and dietary requirements before the booking is confirmed.

Some food items may be prepared, supplied or packaged by third-party caterers, bakeries, grocery suppliers or other food businesses. We may rely on ingredient, allergen and handling information provided by those suppliers.

While we take reasonable care with food-related requests, we cannot guarantee an allergen-free environment unless this has been expressly confirmed in writing.

Food should be consumed during the picnic period. Once food has been served, opened, left unattended, taken away, stored incorrectly or consumed after the event, it is the customer’s responsibility.

Customers are responsible for any food or drinks they bring themselves. We are not responsible for customer-supplied food, customer-supplied drinks, or any issues arising from food that we did not supply.

10. Hire items, damage, loss and security bond

All picnic furniture, rugs, cushions, throws, tableware, cutlery, glassware, decor, signage, candles, lights, baskets, boards, umbrellas and styling items supplied by Ever After Picnics remain our property unless otherwise stated.

You are responsible for all hire items from the time your picnic begins until we complete pack-down and collect the items.

You agree to take reasonable care of all hire items and ensure that your guests, children and pets do the same.

The security bond may be used to cover:

• broken, damaged or missing items;
• stained cushions, rugs, throws or fabric items;
• excessive cleaning;
• damage caused by food, drinks, makeup, fake tan, candles, pets, smoking or misuse;
• damage caused by moving items without permission; and
• replacement or repair costs that exceed normal wear and tear.

If the cost of damage, loss or cleaning exceeds the security bond, you agree to pay the additional amount reasonably required to repair, clean or replace the affected items.

11. Locations, access and permits

We may set up at suitable private properties, public parks, riverside areas, gardens or other approved locations across Brisbane, subject to safety, access, availability and location rules.

Some locations may require council approval, permits, venue permission, booking fees, access approval, parking arrangements or restrictions on food, decor, candles, signage, amplified sound, alcohol or commercial activity.

Unless otherwise agreed in writing, customers are responsible for obtaining any required permission for private properties, apartments, venues, rooftops, hotel spaces or other non-public locations.

If a requested location is unsuitable, unavailable, unsafe, restricted or not approved, we may recommend an alternative location.

You must provide accurate access information, including parking, entry points, gate codes, lift access, walking distance, stairs, building rules and contact details for the location.

12. Customer responsibilities and safety

You and your guests must behave respectfully and safely during the booking.

You agree that you and your guests will not:

• stand, jump or sit on picnic tables;
• move the full setup without permission;
• leave the setup unattended;
• use candles, lights or decor unsafely;
• smoke or vape near soft furnishings;
• bring pets unless approved in writing;
• damage, remove or misuse hire items;
• create unsafe, abusive, unlawful or disruptive behaviour; or
• breach location, council or venue rules.

We may end the booking early if we reasonably believe there is unsafe, abusive, unlawful, intoxicated, threatening or damaging behaviour.

13. Children and pets

Children and pets must be supervised at all times. You are responsible for any damage, stains, breakages, spills, injuries, disruptions or safety issues caused by children or pets attending your booking.

Pets are only permitted where approved in writing and where the location allows them. Additional cleaning or damage charges may apply.

14. Photos, videos and marketing consent

We may take photos or videos of the picnic setup before you arrive or after the setup is styled for portfolio, website, social media or marketing purposes.

We will seek your consent before using photos or videos where you, your guests, proposal moments, private messages, personal details or identifiable people are clearly visible.

If you do not want any photos or videos used for marketing, please tell us in writing before your booking.

15. Third-party suppliers

We may use third-party suppliers for food, beverages, florals, printed items, decor, personalised items, photography, venues or other add-ons.

Supplier availability, pricing, ingredients, designs and timing may be subject to change. We will take reasonable steps to communicate material changes where they affect your booking.

16. Website information and inspiration images

We aim to keep our website information accurate and up to date. However, package details, prices, inclusions, styling items, images, availability and policies may change from time to time.

Website images, AI-generated concepts, inspiration images, styled mockups and previous setups are provided to communicate the look and feel of our brand. Your final setup may vary depending on your package, theme, add-ons, location, season, stock availability and practical setup conditions.

17. Privacy

We collect personal information to respond to enquiries, manage bookings, prepare your picnic experience, process payments, communicate with you, manage dietary requirements, arrange suppliers and improve our services.

Personal information may include your name, email, phone number, event details, location details, dietary requirements, allergy information, proposal details, special requests and communication history.

Please refer to our Privacy Policy for more information about how we collect, use, store and manage personal information.

18. Liability and Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under Australian Consumer Law or any other law that cannot be excluded.

To the maximum extent permitted by law, we are not responsible for loss, damage, delay, injury, cost or disruption caused by events outside our reasonable control, including weather, public location restrictions, council directions, unsafe site conditions, supplier delays, customer-provided incorrect information, customer behaviour, third-party actions, traffic delays or force majeure events.

Where liability cannot be excluded, our liability will be limited to the remedies available under applicable law.

19. Force majeure and events outside our control

We are not liable for failure or delay in providing services where caused by events outside our reasonable control, including severe weather, natural disasters, road closures, public health restrictions, council restrictions, venue restrictions, supplier failure, emergencies, safety risks or other unexpected events.

In these circumstances, we will take reasonable steps to communicate with you and, where appropriate, offer a suitable alternative, reschedule or remedy.

20. Changes to these Terms

We may update these Terms from time to time. The version that applies to your booking is the version available at the time your booking is confirmed, unless we are required to make a change by law or for safety reasons.

21. Governing law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be handled in accordance with the laws and courts of Queensland, subject to any rights you may have under Australian Consumer Law.