Terms & Conditions

1. Agreement Structure

This Agreement applies to all Ever After Picnics bookings, including date picnics, proposal picnics, custom picnics, private celebrations, add-ons, upgrades and bespoke styling services.

The Booking Form records information, preferences and requests submitted by the Client.

The final agreed booking-specific details, including package type, event date, event time, location, guest count, inclusions, add-ons, Package Price, Refundable Security Bond and other agreed details, will be set out in Schedule A - Event & Booking Details.

Schedule A - Event & Booking Details forms part of this Agreement.

An invoice is issued for payment purposes and does not independently create, vary or override contractual rights or obligations.

If there is any inconsistency between the documents, the following order of precedence applies: (1) Schedule A - Event & Booking Details; (2) this Master Client Agreement; (3) the Booking Form; and (4) the invoice, unless a later change has been expressly agreed in writing.

Any agreed change made after Schedule A - Event & Booking Details is issued must be confirmed in writing by email or SMS.

The written confirmation will govern that specific change.

Custom quotes are valid for fourteen (14) days unless otherwise stated in writing.

2. Package Price, Security Bond And Booking Confirmation

The Client must pay the full Package Price and Refundable Security Bond to secure the booking. A requested event date, time or location is not held, reserved or secured until the required payment has been received by Ever After Picnics in cleared funds. Proof of payment may be requested to assist with identifying or verifying a payment, but proof of payment alone does not secure the booking if the funds have not been received. The Package Price covers the selected package, inclusions, styling, setup, pack-down and agreed add-ons listed in Schedule A - Event & Booking Details. The Refundable Security Bond is separate from the Package Price and is held to cover potential damage, loss, theft, excessive cleaning or misuse of Ever After Picnics property.

The amount of the Refundable Security Bond may vary depending on the size, complexity, location, guest count, inclusions, duration and reasonable risk profile of the booking and will be disclosed before the booking is secured. 3. 48-HOUR BOOKING CANCELLATION PERIOD For bookings secured more than seven (7) days before the scheduled event date, Ever After Picnics voluntarily provides a forty-eight (48) hour booking cancellation period beginning when the booking confirmation email is sent. If the Client cancels within that forty-eight (48) hour period, all monies paid, including the Package Price and Refundable Security Bond, will be refunded in full. The forty-eight (48) hour booking cancellation period does not apply to bookings secured within seven (7) days of the scheduled event date. Those bookings are immediately subject to the cancellation rules in clause 4. This voluntary cancellation period is additional to, and does not limit, any rights or remedies available under applicable law.

4. Client Cancellation

These cancellation terms apply where the Client chooses to cancel for reasons not arising from a failure by Ever After Picnics to comply with its obligations or an applicable consumer guarantee.

If the Client cancels after any applicable forty-eight (48) hour booking cancellation period and more than seventy-two (72) hours before the scheduled event start time, a Cancellation Administration Fee of $200 will apply.

The remaining Package Price will be refunded.

The Cancellation Administration Fee reflects administrative, planning and booking-management work undertaken by Ever After Picnics following confirmation of the booking.

If the Client cancels within seventy-two (72) hours of the scheduled event start time, the $200 Cancellation Administration Fee and an additional $200 Late Cancellation Fee will apply.

The remaining Package Price, if any, will be refunded.

The Late Cancellation Fee reflects additional preparation associated with a late cancellation, including event preparation, allocation of resources and the reduced opportunity for Ever After Picnics to accept another booking for the reserved event period.

The total cancellation fees retained by Ever After Picnics will never exceed the Package Price.

If the Package Price is less than the applicable cancellation fees, the maximum amount retained will be the Package Price.

The Refundable Security Bond is not part of the cancellation fee calculation and will be refunded in full where no setup has occurred and no Ever After Picnics property has been provided to the Client.

Nothing in this clause excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.

5. Exceptional Circumstances

Ever After Picnics recognises that exceptional and unforeseen circumstances may arise.

Requests relating to exceptional circumstances will be considered reasonably and on a case-by-case basis, having regard to the circumstances, work already performed, costs incurred, supplier commitments, the ability to rebook the reserved event period and other relevant factors.

Where appropriate, Ever After Picnics may offer a refund, credit, reschedule or other reasonable solution beyond the standard cancellation policy.

This clause does not create an automatic entitlement to a remedy beyond those otherwise provided by this Agreement or applicable law.

6. Client Rescheduling

The Client may request to reschedule the event by providing at least seventy-two (72) hours’ notice before the scheduled event start time.

The first three (3) Client-requested reschedules are complimentary, provided each request is made at least seventy-two (72) hours before the scheduled event start time.

All reschedule requests are subject to availability.

Ever After Picnics will act reasonably in considering alternative dates and times but cannot guarantee that the Client’s preferred replacement date or location will be available.

After three complimentary Client-requested reschedules, each additional approved reschedule will attract a $200 rescheduling fee.

Weather-related reschedules do not count toward the three complimentary Client-requested reschedules and are governed by the Weather, Safety and Rescheduling provisions of this Agreement.

A request made within seventy-two (72) hours of the scheduled event start time is not a complimentary reschedule and will be dealt with under the applicable cancellation, weather, safety or exceptional- circumstances provisions.

7. Client No-Show

If the Client fails to attend the event without prior notice and Ever After Picnics has attended, delivered, prepared or set up the booked event, the event will be treated as provided for the purposes of the Client’s change-of-mind cancellation rights.

The Package Price is non-refundable in a no-show situation, subject always to any rights or remedies that cannot lawfully be excluded.

The ordinary cancellation fees in clause 4 do not replace this no-show provision.

The Refundable Security Bond will be refunded after inspection of any equipment delivered or set up, subject to any properly evidenced deductions permitted by this Agreement.

8. Cancellation By Ever After Picnics

If Ever After Picnics is unable to provide the booked event due to circumstances within its reasonable control, the Client will be offered either a complimentary reschedule or a full refund of all monies paid.

This clause does not limit any additional right or remedy the Client may have under the Australian Consumer Law or other applicable law.

9. Security Bond Refunds And Deductions

Following the event, hired items will be inspected.

Security bond refunds will normally be processed within twenty-four (24) hours of pack-down following inspection.

Banking processing times may mean funds take up to seven (7) business days to appear in the Client’s account.

Ever After Picnics will provide confirmation by email once a security bond refund or deduction has been processed.

Ever After Picnics may deduct reasonable and properly evidenced costs from the Refundable Security Bond for damage beyond reasonable wear and tear, missing or stolen items, excessive cleaning, repairs, replacement purchases, and reasonable delivery or shipping costs directly associated with repair or replacement.

Reasonable wear and tear arising from ordinary use of the setup will not be charged to the Client.

Where a deduction is made, Ever After Picnics will provide a written explanation identifying the relevant item or issue, the amount deducted and the basis of the calculation.

Where reasonably available and applicable, Ever After Picnics will also provide photographs and supporting evidence such as a receipt, invoice, supplier quote, replacement price or other reasonable evidence of the cost.

If the Client disputes a deduction, the parties are encouraged to attempt to resolve the matter promptly and reasonably under clause 35.

10. Damage, Care Of Hired Items And Client Responsibility

The Client is responsible for Ever After Picnics equipment, furniture, décor, styling items, tableware, lighting, signage, picnic accessories and other property from the time the setup is handed over until Ever After Picnics retakes possession.

The Client is responsible for the actions of guests, invitees, attendees, children and pets associated with the event to the extent those actions cause loss, damage or additional cleaning.

Ever After Picnics may photograph or document the condition of its property before, during and after the event for the purposes of assessing damage, loss, theft, cleaning requirements or security bond deductions.

Where repair, replacement, cleaning or restoration costs exceed the Refundable Security Bond, the Client remains liable for the reasonable additional amount to the extent the loss or cost was caused by the Client or persons for whom the Client is responsible under this Agreement.

Ever After Picnics may issue an invoice for a properly evidenced outstanding amount, payable within fourteen (14) days of receipt.

The same evidence requirements in clause 9 apply.

Ever After Picnics may waive a charge where it reasonably determines that the relevant loss or damage occurred outside the Client’s reasonable control.

11. Children

Children are not permitted at Date Picnic packages, Proposal Picnic packages or Proposal Events unless expressly approved in writing by Ever After Picnics. Where children are approved, they must remain under the supervision of a responsible adult at all times.

The Client is responsible for reasonable loss, damage, additional cleaning or repair costs caused by children attending the event, subject to clauses 9 and 10.

12. Pets

Pets may only attend with prior approval from Ever After Picnics.

Approved pets must remain under the Client’s control at all times.

The Client is responsible for reasonable cleaning, repair or replacement costs arising from damage caused by approved pets, subject to clauses 9 and 10.

13. Movement Of Setup Items

Clients and guests may move small setup items such as cushions and lightweight décor at their own risk, provided they do so carefully and do not create an unsafe condition.

Larger furniture, tables, structures, lighting arrangements or other substantial equipment should not be moved without first contacting Ever After Picnics.

The Client is responsible for loss or damage caused by the Client or guests moving Ever After Picnics property improperly or contrary to reasonable instructions.

Nothing in this clause excludes liability that Ever After Picnics cannot lawfully exclude, including responsibility for defective equipment or a failure to provide services with due care and skill.

14. Lighting

Ever After Picnics primarily uses LED candles, LED lighting and battery-operated decorative items.

Clients and guests must not tamper with, dismantle, modify or intentionally damage lighting or electrical components supplied by Ever After Picnics.

15. Cleaning

Reasonable cleaning associated with normal event use is included in the Package Price.

Excessive cleaning means cleaning materially beyond what would reasonably be expected from ordinary use of the setup, including significant staining, avoidable spills, wax, mud, pet soiling, food damage or misuse.

Where excessive cleaning is required because of the Client or persons for whom the Client is responsible, Ever After Picnics may deduct the reasonable additional cleaning cost from the Refundable Security Bond in accordance with clause 9.

Where a cleaning deduction is made, Ever After Picnics will provide photographs or other reasonable evidence of the condition requiring additional cleaning where reasonably available, together with evidence supporting the amount charged.

16. Leaving The Event Early

If the Client wishes to leave before the scheduled collection time, the Client must contact Ever After Picnics as soon as reasonably possible.

The setup must not be left unattended. Unless Ever After Picnics agrees otherwise in writing, the Client or another responsible adult must remain with the setup until an Ever After Picnics representative arrives and retakes possession. The Client remains responsible for Ever After Picnics property until possession is retaken by Ever After Picnics.

17. Setup Concerns

Clients are encouraged to notify Ever After Picnics of any concern regarding the setup or service as soon as reasonably practicable so that Ever After Picnics has an opportunity to investigate and, where possible, rectify the concern during the event.

Where appropriate, Ever After Picnics should be given a reasonable opportunity to investigate and remedy an issue.

A failure to notify Ever After Picnics within a particular number of minutes or days does not exclude any right or remedy that cannot lawfully be excluded.

18. Event Duration And Late Arrival

The booked event period begins at the scheduled start time unless a delay is caused by Ever After Picnics.

Late arrival by the Client or guests does not extend the booked event duration unless otherwise agreed in writing.

Ever After Picnics is not responsible for impacts caused by Client or guest delays, timetable changes or failures to follow agreed event schedules, except to the extent Ever After Picnics caused or contributed to the relevant issue.

19. Food, Dietary Requirements And Allergies

Ever After Picnics does not operate as a caterer and may source food, beverages, grazing items, desserts or picnic inclusions from third-party suppliers, retailers or supermarkets where these are included in a booking.

The Client must provide accurate information about allergies, intolerances, dietary requirements and medically significant food risks relevant to the Client and guests.

Severe allergies and anaphylaxis risks must be disclosed before the event.

Ever After Picnics will make reasonable efforts to communicate disclosed dietary requirements to relevant suppliers and to source suitable options where reasonably possible, but cannot guarantee an allergen-free environment.

Food may have been manufactured, packaged, prepared, stored or transported in facilities that handle allergens.

Ever After Picnics may rely on ingredient and allergen information provided by third-party manufacturers, retailers and suppliers.

Ever After Picnics is not responsible for consequences arising from allergies, intolerances or dietary requirements that were not disclosed before the event, except to the extent responsibility cannot lawfully be excluded.

20. Outside Food And Beverages

Clients and guests may bring their own food and non-alcoholic beverages unless the event location or venue prohibits them.

Ever After Picnics is not responsible for the preparation, storage, ingredients, allergens, quality or safety of food and beverages supplied independently by the Client or guests, except to the extent Ever After Picnics causes or contributes to a relevant problem.

21. Alcohol

Ever After Picnics does not supply alcohol.

If the Client or guests bring alcohol, they are responsible for ensuring possession and consumption are lawful at the event location and comply with applicable laws, council requirements, venue rules and permit conditions.

Ever After Picnics is not responsible for alcohol independently supplied or consumed by the Client or guests, except to the extent responsibility cannot lawfully be excluded.

22. Food Safety After Service

After food or beverages have been delivered or arranged, the Client and guests must use reasonable care regarding consumption, storage and exposure to heat, weather, insects and contamination.

Ever After Picnics is not responsible for deterioration or food-safety risks caused by circumstances outside its reasonable control after service, including prolonged heat exposure, insects, contamination caused by attendees, improper storage or the passage of time.

23. Weather, Safety And Rescheduling

Ever After Picnics will generally assess weather conditions approximately twenty-four (24) hours before the scheduled event, but conditions may change rapidly and further decisions may be made closer to or during the event.

Weather and safety decisions may take account of rain, thunderstorms, lightning, high winds, flooding, extreme heat, severe weather warnings, bushfire smoke, park or venue closures, unsafe ground conditions and other circumstances that may reasonably affect safety, practicality or event quality.

Ever After Picnics will consider objective information where available, including Bureau of Meteorology forecasts and warnings, council or venue notices and observed site conditions.

Ever After Picnics may, acting reasonably and having regard to available information and site conditions, determine whether proceeding, relocating, postponing or ending an event would create an unacceptable safety or operational risk.

24. Alternative Locations

Where reasonably practical, Ever After Picnics may offer an alternative location in the same general area or another suitable location that is reasonably considered safe and practical.

Alternative locations may differ from locations shown in marketing materials.

Any material change will be communicated to the Client as soon as reasonably practicable.

25. Weather-Related Rescheduling And Refunds

Where an event cannot reasonably proceed because of genuine weather or safety concerns, Ever After Picnics will offer complimentary rescheduling.

There is no limit to the number of genuine weather-related reschedules, and they do not count toward the three complimentary Client-requested reschedules.

Weather-related rescheduling does not apply to personal scheduling conflicts, changes of mind or other circumstances unrelated to weather or safety.

If weather or safety concerns prevent the event from proceeding before it begins and the Client does not wish to reschedule, Ever After Picnics will provide a full refund of all monies paid, including the Package Price and Refundable Security Bond.

Any agreed weather-related credit or rescheduled booking remains valid for six (6) months from the original event date unless otherwise agreed in writing.

26. Weather Or Safety Events During The Event

If conditions deteriorate during the event and Ever After Picnics reasonably determines that early pack- down, relocation or termination is necessary for safety, Ever After Picnics will consider the portion of the booked event already provided, setup and services already performed, recoverable costs, the feasibility of relocation, and the circumstances of the interruption when determining an appropriate refund, credit, complimentary reschedule or other reasonable remedy.

Ever After Picnics will not exercise this clause arbitrarily.

Nothing in this clause limits any right or remedy that cannot lawfully be excluded.

27. Force Majeure

Neither party will be responsible for delay or failure to perform an obligation to the extent caused by circumstances beyond that party’s reasonable control, including natural disasters, floods, cyclones, fires, bushfire events, severe weather, public health restrictions, government orders, civil unrest, road closures, venue closures or utility failures.

The affected party must act reasonably to minimise the impact where practicable.

This clause does not exclude rights or remedies that cannot lawfully be excluded.

28. Public Locations, Venue Conditions And Outdoor Risks

The Client acknowledges that outdoor events and public locations involve inherent conditions and risks, including uneven ground, wet surfaces, tree roots, insects, wildlife, weather changes, sun exposure and interaction with members of the public. Ever After Picnics cannot guarantee privacy, exclusivity, quiet surroundings, absence of other park users, wildlife or insects, cleanliness of public facilities, sunset visibility, particular scenery, noise levels or other environmental conditions outside its reasonable control. Marketing images are illustrative examples. Actual appearance may vary because of location, weather, season, lighting, supplier availability and other reasonable factors.

Nothing in this clause excludes responsibility for loss or harm caused by Ever After Picnics failing to exercise due care and skill or otherwise breaching a non-excludable legal obligation.

29. Custom Locations, Access And Permits

For a custom location selected by the Client, the Client must accurately disclose known access restrictions, parking limitations, access difficulties, venue requirements and other site conditions that may materially affect setup or pack-down.

Unless Schedule A - Event & Booking Details expressly states that Ever After Picnics will obtain a particular permit, permission or approval, the Client is responsible for obtaining permits, permissions, approvals or venue authorisations required specifically for a Client-selected custom location.

If access issues, closures, restrictions or unsafe site conditions prevent the event from proceeding as planned, Ever After Picnics may act reasonably to relocate, reschedule, amend or cancel the event having regard to the circumstances and the other provisions of this Agreement.

30. Client-Engaged Third-Party Suppliers

Ever After Picnics does not provide photographers as part of its event services.

Any photographer, videographer, musician, florist, entertainer, transport provider, accommodation provider or other third-party service engaged by the Client is arranged at the Client’s own discretion and expense.

Ever After Picnics is not a party to the Client’s agreement with independently engaged third-party suppliers and is not responsible for their performance, conduct, availability, quality, cancellations, charges or actions.

The Client is responsible for ensuring independently engaged suppliers comply with applicable location, venue, access and timing requirements and do not interfere with safe setup or pack-down.

31. Client And Guest Behaviour

The Client is responsible for the behaviour of guests, invitees, attendees, children and pets associated with the event.

The Client is responsible for reasonable costs arising from damage to Ever After Picnics property caused by those persons, subject to the evidence requirements in clauses 9 and 10.

Ever After Picnics may reasonably refuse to set up, cease services, end the event or pack down early where there is illegal activity, dangerous behaviour, threats, harassment, serious intoxication, unsafe conduct, property damage or another circumstance that materially compromises safety.

Ever After Picnics may take immediate action where reasonably necessary to protect staff, clients, guests, members of the public or property.

32. Personal Property And Proposal Items

Clients and guests remain responsible for their personal property, including phones, wallets, bags, jewellery, watches, gifts, flowers, letters, keepsakes and other belongings. Ever After Picnics does not take possession or custody of engagement rings, jewellery, gifts, keepsakes, letters, flowers or other personal items unless expressly agreed in writing.

Nothing in this clause excludes responsibility for loss or damage directly caused by Ever After Picnics where that responsibility cannot lawfully be excluded.

33. Proposal Outcome Disclaimer

Ever After Picnics provides proposal styling and event services only.

Ever After Picnics does not guarantee a particular emotional response, proposal outcome, engagement outcome, relationship outcome, reaction, surprise result or photographic result.

34. Photo, Video, Social Media And Marketing Consent

Consent to use identifiable photographs, video or other personal media for marketing is optional.

Refusal of consent will not affect the Client’s booking or the services provided.

Ever After Picnics may photograph or film the setup, decorations, tablescapes, styling elements, signage, floral arrangements and event design where no identifiable individual appears.

Where the Client gives marketing consent, Ever After Picnics may use media containing the Client for agreed promotional and marketing purposes, including websites, social media, Google Business profiles, online advertising and printed promotional materials.

The Client must not purport to give marketing consent on behalf of another identifiable adult unless the Client is authorised to do so.

Ever After Picnics may seek separate consent from identifiable adult guests where appropriate.

Where permission is obtained from the relevant rights-holder, Ever After Picnics may repost or feature reviews, testimonials, tagged content or media supplied by the Client or an independently engaged photographer or videographer.

A Client may withdraw their own marketing consent in writing.

Ever After Picnics will make reasonable efforts to stop future use and remove content from channels under its control where reasonably practicable, but material already printed, distributed, lawfully reposted by third parties or incorporated into completed materials may not be capable of immediate or complete removal.

35. Complaints And Dispute Resolution

Ever After Picnics encourages Clients to raise concerns promptly so that the parties can attempt to resolve them efficiently.

Where practical, concerns should be raised as soon as reasonably possible and preferably within seven (7) days of the event, but this is not a contractual time bar on rights that cannot lawfully be excluded.

Ever After Picnics should be given a reasonable opportunity to investigate and, where appropriate, remedy a concern, without restricting the Client’s right to contact a financial institution, regulator, tribunal or court or otherwise exercise a legal right.

If a payment dispute or chargeback is initiated, Ever After Picnics may provide relevant signed agreements, invoices, photographs, correspondence, booking records and other lawful evidence to the relevant financial institution, payment processor, tribunal, regulator or authority.

36. Official Communication

Official communication regarding bookings, changes, cancellations, rescheduling, disputes and contractual matters should occur by email or SMS.

Phone calls, social media messages and verbal discussions may be used for general communication but do not amend this Agreement unless the relevant change is subsequently confirmed in writing by email or SMS.

37. Changes To Bookings Or Agreement Terms

Changes to packages, inclusions, event details, pricing, payment arrangements or contractual terms must be agreed and confirmed in writing.

A later written agreement between the parties concerning a specific booking change will govern that change.

Ever After Picnics is not bound by an alleged verbal variation that has not been confirmed in writing.

38. Liability And Non-Excludable Rights

Ever After Picnics will provide its services with the care and skill required by applicable law.

To the maximum extent permitted by law, Ever After Picnics is not responsible for loss, damage, delay or interruption caused solely by circumstances outside its reasonable control, the Client’s own acts or omissions, the acts of Client-engaged third parties, or risks inherent in public outdoor locations that Ever After Picnics could not reasonably prevent.

Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, statutory right, remedy or liability that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

Nothing in this Agreement limits liability for personal injury, property damage or other loss to the extent such liability cannot lawfully be limited.

39. Intellectual Property

Ever After Picnics retains ownership of its branding, logos, original photographs, original written content, original signage artwork, original marketing materials and other intellectual property created or owned by Ever After Picnics, unless otherwise agreed in writing.

The Client must not reproduce, commercially exploit or misrepresent Ever After Picnics branding or protected materials without permission.

Nothing in this clause gives Ever After Picnics exclusive ownership of generic event themes, colours, common styling ideas or concepts that are not otherwise protected by intellectual property law.

40. Right To Refuse Future Bookings

Subject to applicable law, Ever After Picnics may refuse future booking requests, including where there has been abusive behaviour, threats, harassment, fraud, misuse of payment disputes, repeated policy breaches, deliberate or serious property damage, safety concerns or other material misconduct.

This clause concerns future booking requests and does not give Ever After Picnics an unrestricted right to cancel an existing confirmed booking.

41. Electronic Signatures And Acceptance

Electronic signatures, digital acceptance, typed names, tick-box declarations and other lawful online acceptance methods may be used to accept this Agreement.

The Client will be provided with or given access to the version of this Agreement and Schedule A - Event & Booking Details accepted for the booking.

42. Entire Agreement And Document Priority

This Master Client Agreement together with Schedule A - Event & Booking Details and the Booking Form constitutes the agreement between the parties for the relevant booking, subject to any later written variation agreed by the parties.

The invoice records payment information and amounts due but does not independently create, vary or override contractual terms.

If there is an inconsistency, the order of precedence is: (1) Schedule A - Event & Booking Details; (2) this Master Client Agreement; (3) the Booking Form; and (4) the invoice, subject to any later written change expressly agreed by the parties.

43. Severability

If a clause or part of a clause is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to operate to the fullest extent permitted by law.

44. Version Of Agreement

The version of this Agreement accepted for the booking governs that booking, together with the applicable Schedule A - Event & Booking Details and any later written variation agreed by the parties.

45. Governing Law

This Agreement is governed by the laws of Queensland, Australia.

Subject to any rights a party has to commence proceedings elsewhere under applicable law, disputes arising under or in connection with this Agreement may be dealt with by courts and tribunals having jurisdiction in Queensland.

46. Client Acknowledgement

By signing or electronically accepting this Agreement, the Client acknowledges that they have had the opportunity to read this Agreement and Schedule A - Event & Booking Details and agree to the applicable booking terms.

The Client acknowledges that the booking is not secured until the required payment has been received by Ever After Picnics in cleared funds.

Nothing in this acknowledgement excludes or limits any right or remedy that cannot lawfully be excluded or limited.